Frequently asked questions

Contact us as soon as possible. If your order has not been dispatched yet we will do our best to change or cancel it.

All payment methods available at checkout are processed securely. You will see the options for your country at checkout.

Shipping is free and insured on every order.

Orders are processed within 0 to 1 business day. You will receive tracking details by email once your order is on its way.

Yes, you can request a return within 30 days of delivery. Please contact us before sending anything back so we can share the return instructions.

Marble is a natural stone, so every piece has its own veining and tone. Small variations in colour and pattern are part of what makes each lamp unique.

Wipe with a soft, dry or slightly damp cloth. Avoid acidic or abrasive cleaners, and dry any spills straight away.